FAQ’s

I don't know how to pay.

You can pay using a credit or debit card or with your PayPal account.

Credit or Debit Card Payments

To pay with a credit/debit card, select “Stripe”.

Enter your Card Number, Expiry Date and Card Code.

Tick the box “I have read and agree to the website terms and conditions”.

Then click on “Pay via Stripe”.

If you are in Europe we advise you pay using Stripe if you don’t have a PayPal account.

Paying with PayPal

To pay with with PayPal select PayPal (see number 1).

Tick the box “I have read and agree to the website terms and conditions”.

Then click on “Proceed to PayPal” (see number 2).

You will then be redirected to PayPal to pay.

I don't have PayPal but want to use PayPal to pay with my card

To pay with a credit/debit card with PayPal select PayPal.

If you’re in the UK you don’t need a PayPal account to pay (see number 1). You can pay, with debit or credit card details.

Tick the box “I have read and agree to the website terms and conditions”.

Click on “Proceed to PayPal” to complete your purchase (see number 2).

If you are in Europe, you may need a PayPal account or you may be asked to sign up to a PayPal account, at the checkout. We advise you use Stripe to pay if you’re in Europe.

You will get a PayPal pop up. At the bottom of the pop up click on “Pay by Debit or Credit Card”.

You will be taken to another web page called “PayPal Guest Checkout” (Picture 1). Enter your details. At the bottom of the page you will be able to complete your purchase by clicking “Pay Now” (Picture 2).

How do I claim my discount code?

You can enter your discount code in two places. At the Basket page or at the Checkout page.

Enter Discount Code in Basket Page

When you click to “View Basket” you will be taken to the “Basket Page”. Below the products, on the left hand side, you’ll see a space called “Discount”. Put your Discount Code in here then click “Apply Discount Code”.

Enter Discount Code at Checkout Page

At the very bottom of the “Checkout Page” you will see text saying “Have a discount code?”. Next to this is a blue link that says “Click here to enter it”. Click on this.

Another box will appear where you can enter your discount code. Enter your discount code the click on “Apply discount”.

How do I claim my gift card?

You can enter your Gift Card code in two places. At the Basket page or at the Checkout page.

Enter Gift Card in Basket Page

When you click to “View Basket” you will be taken to the “Basket Page”. Below the “Basket Totals”, on the right hand side, you’ll see a space that says “Have a gift card”. Enter your Gift Card Code in here then click “Apply”.

Enter Gift Card at the Checkout

At the bottom of the “Checkout Page”, below your order details, you will see a box that says “Gift card number”. Enter your Gift Card code and click “Apply Gift Card”.

How do I check my Gift Card balance?

In the top right hand side of our website you will see a link saying “Gift Card Balance”. Click on this link.

A new page will open called “Gift Card Balance”. Enter your Gift Card code then click on “Check Balance”.

You will then be shown the balance that is left for you to spend.

I haven't received my email from you?

Please check your Junk or Spam emails. If you still don’t find it let me know, send me your email address again, and I’ll resend.

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