FAQ’s

I don't know how to pay.

We use Stripe and Papal to take payments.

With Stripe you can pay using a credit or debit card.

With Paypal you can pay using a credit or debit card or your PayPal account.

Credit or Debit Card Payments

To pay with a credit/debit card, select “Stripe”.

Enter your Card Number, Expiry Date and Card Code.

Tick the box “I have read and agree to the website terms and conditions”.

Then click on “Pay via Stripe”.

If you are in Europe we advise you pay using Stripe if you don’t have a PayPal account.

Paying with PayPal

To pay with with PayPal select PayPal.

Tick the box “I have read and agree to the website terms and conditions”.

Then choose if you want to pay with PayPal or use your Debit or Credit card.

You will then be redirected to PayPal to pay.

I don't have PayPal but want to use PayPal to pay with my card

To pay with a credit/debit card with PayPal select PayPal.

If you’re in the UK you don’t need a PayPal account to pay. You can pay, with debit or credit card details.

Tick the box “I have read and agree to the website terms and conditions”.

Click on “Debit or Credit Card” to complete your purchase.

If you are in Europe, you may need a PayPal account or you may be asked to sign up to a PayPal account, at the checkout. We advise you use Stripe to pay if you’re in Europe.

You will get a PayPal screen show up, where you can enter your debit/credit card details.

How do I claim my discount code?

You can enter your discount code in two places. At the Basket page or at the Checkout page.

Enter Discount Code in Basket Page

When you click to “View Basket” you will be taken to the “Basket Page”. Below the products, on the left hand side, you’ll see a space called “Enter co”. Put your Discount Code in here then click “Apply Discount or Gift Card Code”.

Enter Discount Code at Checkout Page

At the very bottom of the “Checkout Page” you will see text saying “Have a Discount or Gift Card Code?”. Next to this is a link that says “Click here to enter it”. Click on this.

Another box will appear where you can enter your discount code. Enter your discount code the click on “Apply discount”.

How do I claim my gift card?

You can enter your Gift Card code in two places. At the Basket page or at the Checkout page.

Enter Gift Card in Basket Page

When you click to “View Basket” you will be taken to the “Basket Page”. Below the products, on the left hand side, you’ll see a space called “Enter co”. Put your Gift Card Code in here then click “Apply Discount or Gift Card Code”.

Enter Gift Card at the Checkout

At the very bottom of the “Checkout Page” you will see text saying “Have a Discount or Gift Card Code?”. Next to this is a link that says “Click here to enter it”. Click on this.

Another box will appear where you can enter your Gift Card code. Enter your discount code the click on “Apply discount”.

How do I check my Gift Card balance?

In the top right hand side of our website you will see a link saying “Gift Card Balance”. Click on this link.

A new page will open called “Gift Card Balance”. Enter your Gift Card code then click on “Check Balance”.

You will then be shown the balance that is left for you to spend.

I haven't received my email from you?

Please check your Junk or Spam emails. If you still don’t find it let me know, send me your email address again, and I’ll resend.