Deliveries within the UK
Cost of Delivery – delivery is based on the price of a Small Parcel being sent by Royal Mail, 2nd Class, and varies depending on the cost of your order.
Dispatch time – 1 working day.
Method of Delivery – Orders will be delivered by Royal Mail, 2nd Class postage. Royal Mail aims to deliver in 3 days.
If you live or work in the Southend and closely surrounding area, we are happy to provide free delivery to a mutually agreed location and time. Please email email@example.com to arrange a delivery time and place.
If you live abroad and are struggling to find suitable products closer to home, we are happy to arrange delivery.
Please contact us to discuss delivery carrier and prices, firstname.lastname@example.org.
Refunds & Returns
We hope that you are happy with your purchases. For reasons of hygiene we do not offer refunds or replacements.
If you are dissatisfied with a product, we will issue a refund on the basis that:
- You contact us within 2 working days of the date of receipt, email@example.com, telling us that you want to return an item/items.
- Any product returned is in its original packaging, unused and in a saleable condition.
Once your returns notification has been received, we will send you the returns address by email.
We cannot be held responsible for loss of parcels, so please send products back tracked and keep proof of postage.
Once we have received and checked your products, we will issue a refund (excluding original and returns shipping costs) and send you a confirmation email.